Free Surrey
Home Energy
Survey
A trained local Energy Champion visits your home with a thermal imaging camera and shows you where sheat is escaping from your home. They'll talk you through quick wins worth doing yourself, supply simple draughtproofing or energy saving measures, and follow up with a written report on what to tackle next. Over 150 Energy Champions are already visiting homes in Guildford, Farnham, Redhill & Reigate, Dorking and beyond.
Over 3,000 Surrey households helped - Rated 4.9 out of 5
A partnership of
Please be aware of scams
Some residents have reported receiving unsolicited calls offering home energy surveys or insulation. We never cold call. Our team will only contact you if you've reached out to us first. If you're unsure whether a caller is genuine, please email EnergySurveys@zerocarbonguildford.org or call 07443 870 691, and our coordinators will confirm if the person is part of our team.
Our process
01
Ask for a visit
Request online or if you don't have internet access, call us on the number below.
02
We match you locally
We will find an Energy Champion local to you with availability that matches yours.
03
The survey
A combination of some questions and looking around your home with a thermal imaging camera that lasts around an hour.
04
Your quick-win pack
We will often have draughtproofing and energy saving measures we can give you at the survey for some quick wins. If not, they will be posted to you.
05
Your report
We will email you a report with prioritised suggestions, thermal images and links to grants you may be eligible for.
What Surrey residents say
"
Great service and very helpful advice and report on areas we could’ve never seen without the imaging.
"
The Energy Champion was very helpful and took on board our position. She did not push any sales.
"
I thought our roof insulation was the problem, but the survey revealed otherwise and helped us identify where improvements were really needed.
Why book a HEAT visit
Reduce Your Bills
Save money on your energy bills, and let our Energy Champions help find you energy efficiency grants
Stay Healthy
A warmer, cosier home is more comfortable and can help reduce health risks associated with cold and damp, while easing pressure on local health services.
Tackle Climate Change
Join the Surrey residents already reducing their home's emissions
Support A Local Economy
We've trained over 150 Energy Champions across Surrey to deliver FREE in-person home energy visits through our HEAT service
Frequently Asked Questions
When will my visit happen?
After you book, we'll get in touch to arrange a date and time that works for you.
Is it really free?
Yes, the service is fully funded by the Energy Industry Voluntary Redress Scheme so there is no cost to you.
What's the catch?
There isn't one. We're an independent community service and won't try to sell you anything.
Who will come to my home?
A trained local Energy Champion will visit your home, we will let you know their name when we book your survey.
How do I know this isn't a scam?
HEAT is a local community project supported by trusted partners and funders. We never cold call - we only contact people who have given us their contact details requesting a survey. We'll always clearly identify ourselves and explain why we're visiting.
How long does it take?
Most home visits take around an hour, depending on the size of your home.
Do I need to do anything to prepare?
For winter surveys, please turn on your heating an hour before we are due to arrive.
Will I be told to spend a lot of money?
No. We'll suggest options that make sense for your home and budget, including simple changes that cost little or nothing.
What happens after the visit?
We'll send you a personalised report summarising what we found, with practical recommendations and useful next steps.
I rent my home — can I still book?
Yes. Renters can book a visit too. We'll focus on things you can control and highlight anything you may want to discuss with your landlord.
Not ready to book yet?
Sign up to our low-frequency email updates. We share information about new grants available, energy related events we are running and updates to our service.